Some callers, especially younger ones, also make things easier for the computer by uttering a key phrase like “plasma help,” Mr. Szczepaniak said. “I call it the Google-ization of the customer,” he said.
Some callers, especially younger ones, also make things easier for the computer by uttering a key phrase like “plasma help,” Mr. Szczepaniak said. “I call it the Google-ization of the customer,” he said.
